Turning insights into impact

Hi, I am Bhuvan, a product-minded Researcher with 8+ years of experience in Human-Computer Interaction (HCI), specializing in AI product strategy, foresight research, customer research, benchmarking, and evaluation. I make AI feel like a helpful teammate, not a black box. I pair rigorous research with rapid testing and translate customer data into clear, actionable strategies that people trust and adopt.

Location: St Gallen, Switzerland
Work Eligibility: B permit (Switzerland)

Research Interests: Qualitative research, Quantitative research, AI product strategy, Foresight research, Customer research & benchmarking, Data strategy, Strategic planning, Human-Computer Interaction (HCI), Artificial Intelligence, Product Management, Strategy, Human factors, Agile methodologies, Mixed reality

Featured Work

Research Projects

AI Research Ops

Research Buddy — AI-Assisted Research Retrieval

Work-in-progress internal tool putting six fragmented research and customer data sources behind a single plain-language query — qual and quant agents run in parallel, then a third synthesises findings shaped to the asker's role, so research data flows into product and AI strategy decisions.

🤖 3 Specialised Agents

🔌 6 Connected Sources

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Built at TOPdesk to help research reach more product decisions.

Strategic Framework

Intelligent Front Door — Readiness Framework

Readiness and maturity framework benchmarked against Gartner, Ivanti, HDI, SDI, and Forrester — mapping where customers stand on the path to intelligent service delivery, informing product strategy, AI roadmap priorities, and long-term platform vision at TOPdesk.

🧭 6 Capability Dimensions

📈 5 Maturity Stages

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Customer Research

AI Readiness & Customer Maturity Assessment

Globally standardised customer maturity scoring program mapping product adoption across ~4,900 customers and 11 regional branches — informing product strategy and the AI roadmap for intelligent service delivery.

👥 ~4,900 Customers

📊 6 Scoring Dimensions

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AI Evaluation

NalaBheem — Nutrition AI

Rigorous evaluation methodology for AI-powered nutrition advice, combining open coding of 100+ traces, custom error taxonomies, and systematic evaluation comparison.

🔬 100+ Traces

📊 65% Pass Rate

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Strategic Design

Connected Strategy for ITSM

Forward-looking strategic initiative addressing competitive gaps in mid-market ITSM through AI-driven automation, predictive analytics, and intelligent workflows.

🎯 Strategic Management

🤖 AI Integration

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UX Research

TOPdesk Progress Trail Redesign

Comprehensive user research mapping opportunities in incident management workflows through interviews, affinity mapping, and journey mapping with 10 participants.

👥 10 Interviews

📊 7 Opportunities

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This project was completed in collaboration with team members at TOPdesk.

Process Improvement

Standardizing Feature Releases

Transforming ad-hoc release processes into strategic, repeatable systems at TOPdesk through stakeholder research and workflow optimization.

🚀 Process Design

⚡ Workflow

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This project was completed in collaboration with team members at TOPdesk.

Mixed Methods

Knowledge Management Research

Mixed-methods study combining surveys (n=31) and interviews to understand knowledge manager workflows, permissions, and system improvements.

📋 31 Survey Responses

💬 Qualitative Interviews

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Behavioral Research

Dancing in Virtual Reality

Research exploring motivation patterns and behavioral differences in VR dance platforms, uncovering insights on confidence, engagement, and social connection.

🎮 VR Platform

📈 Behavioral Analysis

View Case Study

Journey

Experience & Education

Download Full Resume

Professional Experience

Jan 2025 - Present

Senior UX Researcher, Customer Insights and AI Strategy

AI & Conversational Interfaces

TOPdesk, Hungary

Feb 2023 - Jan 2025

Senior UX Researcher

TOPdesk, Hungary

Sep 2020 - May 2022

Postdoctoral HCI Researcher

INRIA/University of Rennes 2, France

Jul 2016 - Aug 2020

Doctoral HCI Researcher

HITLabNZ, University of Canterbury, New Zealand

Jul 2018 - Oct 2018

Visiting Researcher

GRAIL Lab, University of Washington, USA

Education

Ph.D. Human Interface Technology

University of Canterbury, New Zealand

2016-2020

M.S. Human Interface Technology

University of Canterbury, New Zealand

2015-2016

M.Tech. Machine Intelligence

DAIICT, India

2012-2014

B.Tech. Electronics and Communication

Acharya Nagarjuna University, India

2008-2012

Turning insights into impact

Research Projects

Research Buddy — AI-Assisted Research Retrieval

Intelligent Front Door — Readiness Framework

AI Readiness & Customer Maturity Assessment

NalaBheem — Nutrition AI

Connected Strategy for ITSM

TOPdesk Progress Trail Redesign

Standardizing Feature Releases

Knowledge Management Research

Dancing in Virtual Reality

Experience & Education

Professional Experience

Education

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